Last Updated:18-7-2023
At Frosted Vapors, we strive to maintain the highest standards of editorial integrity, accuracy, and fairness. We value feedback from our readers and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines the process for submitting and handling complaints related to our content.
Complaint Submission:
- Types of Complaints: We welcome complaints related to factual inaccuracies, misleading information, potential breaches of journalistic ethics, or any other concerns regarding our editorial content.
- Complaint Channels: Complaints can be submitted through the following channels:
- Email: Send your complaint to [email protected]
- Contact Form: Fill out the contact form on our website, clearly indicating that it is an editorial complaint.
Complaint Handling:
- Receipt of Complaint: Upon receiving a complaint, we will acknowledge its receipt within [insert timeframe]. The acknowledgement will provide information on the next steps and an estimated timeframe for resolving the complaint.
- Investigation and Response: We will conduct a thorough investigation into the complaint, which may involve reviewing the relevant content, consulting with the involved parties, and seeking additional information if necessary. We will aim to provide a substantive response to the complainant within [insert timeframe] of receiving the complaint.
- Correction, Clarification, or Apology: If the complaint is deemed valid, we will take appropriate corrective measures, which may include issuing a correction, clarification, or apology. These measures will be implemented promptly and prominently, ensuring that they reach the affected readers.
- Appeals: If the complainant is not satisfied with our response, they may request a review of their complaint by contacting us at [email protected] The request for review should clearly outline the reasons for the appeal. We will re-examine the complaint and provide a final response within [insert timeframe].
Transparency and Accountability:
- Publicizing the Complaints Policy: We will make this Editorial Complaints Policy readily available on our website to ensure transparency and inform our readers about our commitment to addressing complaints.
- Annual Reporting: We will produce an annual report summarizing the complaints received and their resolution. This report will be made available on our website.
External Recourse:
- Regulatory Bodies: If the complainant believes that their complaint has not been adequately addressed by Frosted Vapors, they may consider referring the matter to the relevant regulatory bodies or industry ombudsman.
Protection of Complainants:
We understand the importance of confidentiality and will treat all complaints and personal information provided by the complainant with the utmost respect. Personal information will only be used for the purposes of investigating and responding to the complaint, unless otherwise required by law.
Amendments to the Policy:
We reserve the right to amend or update this Editorial Complaints Policy from time to time. Any changes will be published on our website with the updated effective date.
If you have any questions or concerns regarding our Editorial Complaints Policy, please contact us at [email protected].
Thank you for your trust and cooperation in helping us maintain the quality and integrity of our editorial content.
The Frosted Vapors Editorial Team